Our policies are different and depend on the category of the jewelry we have. We are dealing with pre-order items most of the time. Small to medium size item takes up to 2 weeks which includes its production and delivery. while bridal sets may take up to 4 -6 weeks depending on the material of the item.
Shipping policy
- Instock articles will be delivered within7-10 days.
- COD available throughout Pakistan
- Custom orders of small and medium article takes 3 to 4 weeks
- Bridal orders can take upto 6 weeks
- 50% advance payment will be charged on the orders above 10,000
- 100% advance payment will be charges for international orders
- Time span for international delivery is more than 8 weeks depending on the quantity of the articles
- Orders can not be cancelled once placed and no refund will be made.
Refund and returns policy
Refund will be given in the following cases:
- Genuine quality issues
- If we found out that the wrong item has been dispatched to you
NO refund will be given in following cases:
- Incorrect or old delivery address.
- Despite three failed delivery attempts by our assigned courier agent.
- If the recipient refused the package.
- Size difficulties. Please examine our sizing recommendations carefully before making a purchase.
- Products are returned in used or damaged condition.
- Minor colour and design differences. Because all of our products are handmade and designed with real stones, they may differ slightly from the images on our website.
- If the jewellery is defective or damaged.
- Refusing to return the item upon re-collection after the return has been approved.
- Customized orders are nonrefundable.
- Sale items cannot be refunded due to a change of mind.
- For any other queries, send message on our what’s app +923467360617